Our Promise to Tenants
As part of our newly published Customer Bill of Rights Jungle Property is proud to announce our Promise to Tenants
1. Safe and energy efficient properties – We promise that all properties that we let meet all current legal and health and safety requirements and have a Current Energy Efficiency Rating in the range A-E.
2. Disclosure of material information - We promise to disclose all material information at the earliest opportunity that could affect your decision to agree to a tenancy.
3. Brutally honest pricing - We promise to openly publish all our fees up-front and won't surprise you with any small print or any hidden extras before, during or at the end of your tenancy.
4. Punctuality - We promise to be punctual for all appointments. If we are delayed we will contact you to give you the option of delaying the appointment or rescheduling for a later date/time
5. Speedy response to all communications – We promise to respond to your telephone messages, SMS messages, e-mails and letters the same working day, or the next working day if outside office hours.
6. Happy tenant checks – We promise to ask you periodically how happy you are with your property and tenancy and what we can do to make you a happier tenant.
7. Regular inspections – We promise to inspect your property on a regular basis to help identify any repairs or maintenance required to the property, fixtures, fittings or contents (if any) and ensure your property is complying with relevant legislation.
8. No surprise visits – We promise not to make any surprise visits to your property and any visits to your property will be subject to us giving you 24 hours’ notice in writing.
9. Prompt return of deposits – We promise to return your deposit to you promptly after the property is assessed against the Inventory and Schedule of Condition Report and any compensation for dilapidations and cleaning is agreed by all parties.
10. If we fail in any part of our Promise to Tenants we promise to give you Amazon or John Lewis vouchers (you choose which) to the value of £20.
